Exchange and Return Policy for TikToolsHub
Last Updated: [26/01/2025]
At TikToolsHub, we strive to provide high-quality tools and services to meet your expectations. If you are not fully satisfied with your purchase, we’re here to help with a straightforward exchange and return process.
1. Eligibility for Returns and Exchanges
We accept returns and exchanges under the following conditions:
- The item must be unused, undamaged, and in its original condition.
- The return request must be made within [Insert Return Window, e.g., 14 or 30 days] of receiving the item.
- Digital products, downloadable content, and services are not eligible for returns or exchanges unless there is a technical issue that prevents proper use.
2. Non-Returnable Items
The following items are not eligible for returns:
- Digital downloads and software licenses.
- Customized or personalized items.
- Items purchased during promotional sales or with discounts (unless defective).
3. How to Initiate a Return or Exchange
To request a return or exchange:
- Contact our customer support team at [Insert Email] within the return window.
- Provide your order number, proof of purchase, and the reason for return or exchange.
- Our team will review your request and provide further instructions, including a return shipping address if applicable.
4. Return Shipping
- Customers are responsible for the return shipping costs unless the item is defective or incorrect.
- For exchanges, TikToolsHub will cover the shipping costs for the replacement item.
- We recommend using a trackable shipping method to ensure the safe return of your item.
5. Refund Process
If your return is approved:
- A refund will be issued to your original payment method within [Insert Timeframe, e.g., 5-10 business days] after we receive and inspect the returned item.
- Any shipping fees incurred during the original purchase are non-refundable.
6. Damaged or Defective Items
If you receive a damaged or defective item:
- Notify us within [Insert Timeframe, e.g., 48 hours] of delivery by emailing [Insert Email].
- Provide photos of the damage or defect for review.
- Once confirmed, we will offer a replacement, exchange, or full refund at no additional cost.
7. Cancellations
- Orders may be canceled before shipment or delivery of digital products.
- For cancellations, contact us immediately at [Insert Email]. Refunds for cancellations will be processed within [Insert Timeframe, e.g., 3-5 business days].
